Archive for the ‘Opinion’ Category

Escape to Galesnjak, the heart-shaped island

Thursday, February 11th, 2010

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By 101 Holidays newsdesk

Is this the ultimate Valentine’s Day holiday break?

Since being discovered by Google Earth, the heart-shaped island of Galesnjak in Croatia has been ‘the place’ for romantic escapes – and now it can be all yours for the weekend.

Show your loved one he or she’s worth it by splashing out €10,000 on a 2-day cruise of the Adriatic on a fully-crewed 64-ft luxury motor yacht including all meals and drinks (and, naturally, a romantic candlelit dinner).

You can travel at any time of year but Dora Vulic, founder and MD of the specialist operator Sail Dalmatia, tells us she can guarantee you’ll have the island all to yourselves in the summer. Her team can even arrange a wedding ceremony on Galesnjak.

Travel writers’ recommended hotels

Monday, September 28th, 2009

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By Mark Hodson, editor of 101 Holidays

Where do travel writers stay when they are paying their own hotel bills? Here at 101 Holidays we asked some of the top travel journalists and editors on Twitter to recommend their favourite hotels, B&Bs and guests – the places they would choose if they were picking up the tab.

We’re not talking fancy 5-star palaces here. All our recommended hotels cost no more than $250 a night for a double room. That’s £150, or €160.

And, to make it more interesting, we asked the writers to summarise their tips in no more than 140 characters – just like on Twitter.

The resulting list of travel writer hotel tips includes many of the leading names in travel writing in the UK. And now we’re going global and inviting travel writers in the US, Australia and across the world to recommend the places they love best.

If you want to receive regular hotel tips from our experts, subscribe to this blog. Or go to the 101 Holidays homepage for holiday ideas.

Twitter strategy for tour operators

Wednesday, September 23rd, 2009

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By Mark Hodson, editor of 101 Holidays

Should tour operators use Twitter as part of their marketing strategy? I think so – but only if they do it right. Yesterday I spoke on a panel about Twitter at a meeting of the Association of Independent Tour Operators (Aito). I was there in my capacity as chief Tweeter for 101 Holidays and a SEO consultant.

Here, I summarise and expand on the points I made.

• Twitter allows small fry to punch above their weight. It doesn’t matter who you are, or the size of the company behind you, your influence on Twitter is dependent on the quality of your Tweets. If you’re intelligent, interesting and engage with other people, you’ll attract followers. This means Twitter favours individual experts rather than large corporations – a great fit for Aito, whose members include many small specialist tour operators with tremendous destination knowledge.

• Twitter is a social tool – it’s not about forcing heavy-handed marketing messages on your followers. Tread gently, respect other people, engage, have fun.

• A lot of travel writers are on Twitter and they will follow you if you’re interesting – not if you’re churning out press releases. Travel writers tend to work from home and – though this may seem sad – many socialise online. I’ve made friends with a number of travel writers on Twitter, some of whom I’ve yet to meet in real life. Twitter allows travel companies to connect with journalists who might otherwise not even answer their emails.

• Before you launch a Twitter company account, think about your strategy. Do you want to use it to deal with customer relations issues, as Easyjet has done, or do you just want to build rapport with your customers, as Mr & Mrs Smith has done? What you don’t want is to launch an account then leave it dormant. You’re advertising the fact that you’re clueless about social media, and – because you’re not responding to the community – that as a company you’re not listening to your customers. Flybe was guilty of this for a considerable time.

• You can also use Twitter as a listening device, rather than a broadcasting tool. Set up an account in your own name, or use an alias. Don’t add a link to your company website (links from Twitter have no SEO value, anyway). Start following influential travel journalists (you could start with this collection of travel writers and editors), and just eavesdrop on their conversations. What are they chatting about? What information are they looking for? Can you spot an opportunity to step in and offer some useful help?

Also on the panel yesterday was Louise Newton, marketing manager at Somak Holidays. Louise talked eloquently about how she’d successfully used Twitter to engage with high-profile journalists, and by Tweeting about some of the unusual and interesting things her company does, managed to get them mentioned in newspapers such as The Times. It was an entertaining and convincing pitch.

The third panel member was Matt Illston, a director of Mr Zen, an online marketing company. Matt gave some interesting examples of how companies such as Exodus and Gap Adventures have used Twitter, although he concluded by saying: Get the basics right first, such as SEO and web analytics, before you invest time in Twitter.

Interestingly, Aito itself doesn’t have a Twitter account, although there are plans in the pipeline. “When we do it, we want to do it properly and have a proper strategy,” says a spokesman.

Do you have any thoughts about how travel companies can use Twitter? How should Aito use it? Please leave a comment below.

Dubai during Ramadan

Wednesday, July 22nd, 2009

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As the Fast of Ramadan approaches – the 2009 dates are August 21 to September 19 – we’ve received a number of queries from travellers wanting to know how their holiday in Dubai, and other Muslim destinations, might be affected .

Ramadan – the most important month in the Islamic calendar – is observed by Muslims the world over. For non-Muslim visitors, the experience will vary from country to country according to local levels of observance.

In virtually all Muslim countries, between sunrise and sunset, no alcohol or food will be served or may be consumed in public places; smoking and chewing gum is also forbidden.

During the day, hotels will serve non-alcoholic drinks and food to guests but it is rare to be able to buy or consume alcohol outside of your own hotel room anywhere other than in the evening. Conservative clothing is the order of the day, not least as a mark of respect to your hosts.

In Dubai, for example, observance of Ramadan is very strict in terms of the consumption and availability of food and drink for visitors between sunrise and sunset. Eating, drinking and smoking in public in Dubai is strictly limited to the hours between sunset and sunrise; all visitors during Ramadan are expected to observe this wherever they go, including public beaches and shopping malls.

One&Only Resorts, which operates the One&Only Royal Mirage in Dubai, is typical. It offers guests the chance to eat and drink during the day in a screened area. Guests can only drink alcohol in their own rooms during the day. Entertainment programmes are suspended during Ramadan, even in the evenings, and music isn’t played anywhere during the day.

In Tunisia, you’ll find the shops, bazaars and cafes open as usual during the morning, but many will close at lunchtime and most will remain shut all afternoon. Almost everywhere reopens in the evening, once people have eaten.

Taxis can be hard to find as sunset approaches (so plan your evening accordingly), and no alcohol is served outside of the hotel bars and restaurants, where business continues as normal throughout Ramadan.

Kader Chelbi, of Aspects of Tunisia, says: “Travelling to Tunisia during Ramadan will give you a real insight into local Tunisian customs at this important time of year. I would advise visitors to spend the mornings out and about, then relax back at the hotel in the afternoon before heading back into town for the evening.”

For visitors to Turkey and North Cyprus, Ramadan is even more relaxed. More than half of the population doesn’t actually fast and daily life continues much as normal outside of the more conservative cities such as Konya (central Turkey) and Erzurum (eastern Turkey).

Akin Koc, of Anatolian Sky, says: “Almost everywhere in Turkey, restaurants and shops stay open as usual and alcohol is served throughout the day. Coming from the multi-religious Ottoman Empire, Turkish people are proud of their tolerance towards all religions.

“And if a local family invites you to visit their home and join them for the traditional ‘iftar sofresi’ evening meal during Ramadan, then go. It will be a wonderful experience appreciated as much by your hosts as by you.”

If you are planning to travel to a Muslim country during the Ramadan, familiarise yourself in advance with local customs and how to respect them. Find cheap holidays in 2013.

Do you have any advice or feedback? Please leave a comment.

Sri Lanka’s hidden treasure

Wednesday, July 15th, 2009

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By Catherine Leech, Director, 101 Holidays

For anyone who wants idyllic beaches, culture and wildlife, Sri Lanka’s east coast is hard to beat, particularly Nilaveli, just to the north of Trincomalee. After its devastation in the 2004 tsunami and the subsequent Civil War, Sri Lanka’s eastern districts are now creeping back onto the tourism map.

In the wake of the recent end to the war between Sri Lankan government forces and the LTTE (Tamil Tigers), the Foreign Office guidelines on travel to the area have been relaxed – and hallelujah for that!

I was lucky enough to visit the area in April 2005, in the wake of its tragic devastation by the tsunami, and I was captivated by both the Tamil communities I met and the area’s incredible natural beauty and cultural heritage. Sadly, it had become a no-go area by the time I left Sri Lanka in December 2006.

Trinco itself is fascinating; it is Sri Lanka’s most important natural harbour and was formerly a Dutch Fort and home to the British Navy from World War II until 1958.

A short drive away is Nilaveli, which boasts the sort of blinding white sandy palm-fringed beaches and coral reefs of which dreams are made. You’re also in striking distance of Anuradhapura (home of the sacred Bo-tree where the Lord Buddha allegedly found enlightenment 2,500 years ago) and Polonnaruwa, a UNESCO World Heritage Site.

I gather that the entire east coast is now the talk of Sri Lanka with investors queuing up to develop new hotels and other tourism infrastructure. The smart ones are looking at ways of linking tourism to the local (largely Tamil) communities.

Hiran Cooray, chairman of Jetwing Hotels, told me: “We are looking at how best we can develop hotels in this area and it is the engagement of the local communities which is very high in our list of priorities. We especially need to engage the area’s youth, who have experienced such hardship for so long, and to ensure that the local population is fully invested in, engaged in and benefits from tourism development.”

There are already hotels in Nilaveli (redeveloped since the tsunami flattened them) but the rest of the East (areas with huge tourism potential such as Arugam Bay) will take another 18 to 24 months to get their tourism infrastructure in place.

In the meantime, home-stay programmes are being talked about, which will allow local families in the eastern districts to start to develop income whilst giving adventurous travellers a real taste of Sri Lanka’s stunning and as yet relatively unknown east.

Reef & Rainforest Tours has already responded to the FCO guideline revision and has launched new tailormade wildlife and cultural tours taking in Trincomalee/Nilaveli and the Yala National Park. Prices start at £2,529 for 15 nights.

P.S.One of my favourite experiences from my 2 years in post-tsunami Sri Lanka was meeting with Jeewa, an inspirational Tamil community leader in Trincomalee. I used a local translator who had learned his “jolly good show chaps” English from the British Navy in the 1950s.

At the end of a full and exhausting day, I asked Jeewa, via the translator, what he thought of our day’s work. After speaking in Tamil passionately for 20 minutes, Jeewa turned to the translator for him to do the necessary. I waited with bated breath as the translator said, simply: “Mr Jeewa is very happy, Madam”. That was it – nothing more, nothing less!

How swine flu hit my family holiday

Monday, July 13th, 2009

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By Mark Hodson, Editor, 101 Holidays

I have just spent a weekend in Disneyland Paris recovering from swine flu. I wouldn’t recommend it: Mickey and his mates can be tiring at the best of times, but when your energy levels are depleted, all those queues and parades can be positively exhausting.

I wouldn’t recommend catching swine flu, either – but you might not get much of a choice about that one. According to the government, the H1N1 virus is spreading at near epidemic proportions in areas such as London – where I live – and the West Midlands.

It arrived in our house 9 days ago. My 5-year-old daughter was the first to fall ill. We phoned our GP’s surgery and an emergency doctor called, wearing a mask and plastic gloves (not a good sign). He didn’t carry out any tests. “Anyone with flu-like symptoms in London now is presumed to have swine flu,” he explained, writing a prescription for Tamiflu.

As I showed him out, I asked the doctor if we were all likely to catch the virus. He smiled grimly.

Next morning, my 13-year-old son also felt unwell. By this time the doctors were no longer making house calls. Our GP simply faxed a prescription to a local chemist.

Over the next two days my wife and I both went down with the virus – despite taking common-sense precautions, such as regularly washing our hands and not sharing towels. We phoned our GP, who sounded unsurprised. He faxed further prescriptions for Tamiflu. By Wednesday, new callers to the surgery reporting flu symptoms were simply told to phone NHS Direct.

Friends confirmed the rapid spread of the virus. At least 2 other children in my daughter’s class had it. Another 3 people had fallen ill after returning from Glastonbury.

All 4 members of my family experienced similar symptoms. The onset was marked by light-headedness and aching limbs followed by a fever, sore throat and loss of appetite. We were each bed-ridden for about 24 hours, after which recovery was swift. We all completed a course of Tamiflu.

By the time our long-planned trip to Disneyland came around none of us was displaying symptoms so we were no longer considered a risk to the health of others, and cleared to travel.

But other families may not be so lucky this summer. If the spread of swine flu spreads as predicted by the government, it seems inevitable that some people will wish to cancel their holidays. Some may do so at the last minute as they wait to see if stricken friends or family members recover in time.

Others risk contracting swine flu on holiday. If your travel plans include airports, ferries, cruise ships, camp sites, holiday parks or any other places where large numbers of people from different parts of the country find themselves in close proximity, your chances of catching the virus may increase.

Most people will take the risk (after all, you could catch it if you stay at home), but the decision becomes tricky if one of your party is pregnant or elderly and frail.

The media will be watching developments closely. With the “silly season” approaching and everybody’s minds turning to their summer holidays, news editors will be looking for flu-related stories.

The first outbreak reported on a cruise ship? The first camp site evacuated? Package holidaymakers on charter flights refusing to fly home unless “sick” passengers are offloaded? The travel industry should be braced for bad news.

So what should you do? I suggest you first check your travel insurance. If you don’t have adequate cover, buy some immediately, ideally an annual policy.

Even if you are insured, study the cancellation section of your policy document so you know exactly what’s covered. What would be the response of insurers if, for instance, one member of your family falls ill the day before you plan to travel? Abta concedes that some insurers are using exemption clauses.

If you’re travelling in the EU or Switzerland, make sure you’re carrying a European Health Insurance Card. They’re free and you can apply for one at a Post Office, online or by phone (0845 606 2030). Each member of your party should have one.

Abta and the Federation of Tour Operators today publish their own guide, How to Have a Safe and Healthy Holiday, which can be downloaded here (although the words “swine” and “flu” are curiously absent).

A better source of advice is the government’s own website.

Finally, don’t panic. Like any flu, the H1N1 virus is unpleasant, but in the vast majority of cases victims recover quickly. And catching it now could mean your family has immunity if – as experts predict – the virus mutates into something much nastier in the autumn.

* WHAT do you think? How will swine flu affect travel this summer? Please leave a comment.

Long haul travel ‘has never been cheaper’

Wednesday, June 17th, 2009

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Guest blog post by Mike Gooley, Chairman of Trailfinders

I cannot imagine that the cost of longhaul travel and holidays can ever be lower in real terms than it is at this moment of time.

At least this is the one bright spot resulting from the downturn of the economy. It has forced all travel providers, particularly airlines, hotels and car hire companies to pare their margins to the bone and offer exceptional value in order to stimulate travel.

How long this advantageous situation will last for travellers is guesswork but the time must come when margins are restored to give providers a return.

Recent years have seen a surge of new hotels and resorts being constructed around the globe with no shortage of investors encouraged by earlier growth. This increase in capacity matched by ever higher standards of accommodation has now naturally slowed right down in response to steep falls in occupancy.

As with the airlines, who withdraw routes and park aircraft when demand falls, the fall in new rooms being built gradually allows the rates to be restored as availability becomes a factor again. This process has already started but I believe there will still be exceptional bargains for the rest of 2009 with the market readjusting as we go into 2010.

The make-up of airfares becomes year by year ever more complex and providers are obliged to collect more than 400 associated taxes worldwide. As a current example a return economy flight to Los Angeles with British Airways at £352 involves £97 in taxes made up as follows:

UK – Air Passenger Duty £40; Passenger Service Charge £21.20 (APD set to rise to £45 in November and again to £60 in 2010).

USA – Civil Aviation Security Service Fee £1.60; Arrivals Tax £20; Animal and Plant Health Inspection Fee £3.10; Immigration Fee £2.80; Passenger Facility Charge £4.30; Customs User Fee £4.00.

Of the remaining £260 for the provider of this 10,942-mile flight, £137 is designated as a fuel and security surcharge – leaving only £123 classified as pure air fare. It has to be said that the fuel surcharges introduced over 5 years ago have become more of a cost effective way for airlines to adjust fares, as aircraft have always needed fuel.

It is some comfort that Trailfinders, unusually, absorb all credit card fees for our clients.

The predicted loss for the world’s airlines this year is US$9,000,000,000.

Taking all this together one can certainly presume that prices have bottomed out and the traveller can enjoy for the time being the best value travel ever.

A window of opportunity – enjoy!

Mike Gooley, CBE, Chairman, Trailfinders

Total solar eclipse at Easter Island

Wednesday, May 6th, 2009

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By Mark Hodson, editor of 101 Holidays

If you’re looking for a trip of a lifetime, nothing can quite match a total eclipse of the Sun. This year, on 22 July 2009, a Total Solar Eclipse will sweep across China. Some trips were booked out months ago.

If you miss that one, there’s another in July 2010 that will cross large swathes of the Pacific Ocean, including Easter Island off the coast of Chile, home to the ancient Moai stone heads.

The tour operator, Explore, is lining up tour trips to Easter Island to coincide with the eclipse, two of which will be led by expert astronomers. One of these, the 15-day Atacama, Easter Island & Eclipse tour, will be led by Dr Francisco Diego, who is based at University College London.

A couple of years ago I was lucky enough to join an Explore trip to see the Perseid meteor shower over the island of La Palma in the Canaries, which was led by Dr Diego (pictured above). He proved to be a wonderful host: passionate about his subject, entertaining and charming.

As the name suggests, this trip will also take in a visit to Chile’s Atacama Desert, one of my favourite places in the world. The stark, lunar landscapes are astonishing and the stargazing there is – well – out of this world. Truly, this will be a holiday of a lifetime.

Click here for prices and more details.

My Corsica, by Claire Hall of directCorsica

Wednesday, April 29th, 2009

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By Claire Hall, Director of directCorsica

Here’s a personal selection of some of my favourite places in Corsica.

VALINCO GULF

Having travelled to Corsica for many years, this is the area I have chosen to call home.  What I love are the beaches in this area; a whole series of little creeks and coves, so even in the summer you can often find a place all of your own.

* Walk the Chemin de Fozzano then treat yourself to a soak in thermal baths at the Bains de Baracci; situated off the D257. Tel: 04 95 76 30 40.
* Eat at the Auberge San Ghjuvani.  Try the veal with olives, snails or cannelloni stuffed with Brocciu (a creamy sheeps cheese with a distinctive flavour).
* For a great beach, head to The north side of the bay between Vitricella and Porto Pollo. It’s south facing and gets the sun all day

AJACCIO

Every time I arrive in Ajaccio, I am reminded of why it is known as the Imperial City. Unlike most of the resorts on Corsica, Ajaccio is a true city with a year-round population and a vibrant atmosphere. As well as boat trips and beaches, there are art galleries and museums.

* Visit the Maison Bonaparte where Napoleon was born.
* Eat at the restaurant 20123 in rue Roi de Rome. Authentic Corsican food accompanied by traditional singing.
* Walk the circuit from Pointe de la Parata at the edge of the Gulf of Ajaccio.

CALVI

Calvi is a fantastic place to holiday, particularly if you’ve never been to Corsica before – you could not hope for a more picturesque location, and everything is close at hand; the historic citadel, good restaurants, boutiques, a pretty port and the superb shallow sandy beach.  There is even a little train that links all the beaches along the coast.

* Eat at U Minellu, on traverse de l’Église, a little side street near the church. Try the Sanglier (wild boar) and Pullenda (a variation of Pollenta). Tel: 04 95 65 05 52.
* Visit the Cathedrale Saint-Jean Baptiste in the citadel, and the surrounding villages.
* Relax at the sandy beach which is particularly shallow so ideal for young children.

SAINT FLORENT

Sometimes known as the Corsican Saint Tropez, St Florent is a bustling waterfront town with boats, bars, excellent fish restaurants and an almost permanent game of boules in the square. But stroll into the old town and you’ll discover a charming, ageless quartier of old houses, little shops and wine bars.

* Buy muscat from the Lazzarini family. It’s the best I’ve tasted. Follow the route to the Citadel and you pass the shop on the left. Tel: 04 95 37 13 17.
* Visit in early August when the Porto Latino music festival is on and the town comes alive to the sounds of salsa.
* Eat at u Scontru restaurant in nearby Patrimonio.  Good value and high quality. Address: Lieu-Dit Campo d’Elge, Patrimonio. Tel: 04 95 37 29 73.

BONIFACIO

The most impressive feature about Bonifacio is its limestone cliffs. Wander through the cobbled streets of the Citadel and pick up charming souvenirs and local specialities.

* Eat at Le Comptoire Bonifacien, 9 rue St. Baptiste (04 95 73 58 54)  – simple home cooked food and local produce such as charcuterie and cheeses.
* Buy coral – the “oxblood” colour is the deepest red in the Mediterranean.
* Walk the Circuit Pedestre des Falaises. Stunning views and a picturesque beach at the end.

How to start a travel website

Wednesday, April 22nd, 2009

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By Mark Hodson, editor of 101 Holidays

Ever thought of launching your own travel website? Lots of people are doing it, and it could be a nifty way to haul yourself out of the recession. If you fancy yourself as a budding web entrepreneur, here are some tips gleaned from the experts at this year’s Travolution Summit, an annual meeting in London of the sharpest minds in the global online travel industry.

1. Find a niche. You may think there are millions of travel websites out there (you wouldn’t be far wrong), but there are many untapped niches, according to Brian Sharples, CEO and co-founder of HomeAway. He points to the huge number of second homes that could be put up for rent. Create a listings site for your local area and start signing up owners.

2. Launching a travel business on the web costs a lot less than most people think, according to Juha Huttunen, chief executive of Tripsay.com. Which is good news, because all the delegates agreed that raising capital is harder now than ever.

3. Keep it simple. Too many travel websites think they are improving the customer experience by bolting on more functions and widgets, according to Marko Ahtisaari, CEO and co-founder of Dopplr. He suggests you “innovate by simplifying”. The best example of simplicity? Google’s homepage.

4. Get mobile. The future of the web is mobile (everyone seems to agree on this, but nobody seems at all sure when it’s going to happen). That means your site needs to work on a handheld device with buttons the size of ball bearings. And don’t forget the importance of spelling. Get a website spell check.

5. Try testing different versions of your pages. Small changes of wording and picture size can greatly affect the way users interact with your site, as Google itself found when it tweaked its own Adwords sign-up page and found that conversions rose by 56%.

6. Don’t give assurances about online security. This rather surprising piece of advice came from Graham Cooke, senior eCommerce project manager at Google. “It makes people nervous,” he said.

7. Persuade your users to add reviews of your products to your website. According to research commissioned by TripAdvisor, people trust “consumer opinions posted online” even more than newspapers and magazines. And, of course, this so-called user generated content is free.

8. Finally, be brave. “Have no fear. Just go forward,” said a very confident-looking James Menge, of Wandrian.

Got any more tips to add? Please leave a comment.

Travelex airport currency rates: a rip-off?

Monday, April 13th, 2009

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By Mark Hodson, editor of 101 Holidays

If you’re one of the many travellers that exchange currency at the airport before you fly, there’s a good chance you’re being ripped off.

Last week I flew from Heathrow to Geneva. To get the best exchange rate, I ordered some Swiss Francs online with Travelex. The rate was CHF 1.60 to £1, with no commission. I collected the cash at a booth in the airport.

A friend on the same flight turned up at Heathrow, went to the same booth and got a rate of just CHF 1.51 to £1 – plus commission of 1.5%.

There seems to be no sensible explanation for this discrepancy. My friend was ripped off. (Curiously, all the bureaux de change in Terminal 5 were offering exactly the same rate.)

Once in Switzerland we found local banks and hotels offering between CHF 1.56 and CHF 1.65 to £1.

The difference was even more startling on the way home. Yesterday at Geneva Airport, the American Express desk was changing Swiss Francs back into Sterling at a rate of CHF 1.74, plus commission of CHF 5 (£2.87).

But back at Heathrow Terminal 5, the Travelex desk was demanding CHF 1.91 for £1, plus minimum commission of £2.

So if you were changing back CHF 300 into Sterling you would have received £169.50 in Geneva, and £155 in London.

It’s easy to see where the money changers make their profits – in the spreads. Yesterday at Heathrow, Travelex was buying Francs at CHF 1.91 but selling them at CHF 1.53, a spread of almost 25%.

Converting two stable hard currencies is a low-risk business. How can they justify such rip-off rates?

10 rants about travel

Friday, March 27th, 2009

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By David Wickers and Mark Hodson, editors of 101 Holidays

What are your pet hates about travel and holidays? Here are 10 things we find annoying or overrated.

1. Car hire scams. Perhaps the most overtly cynical scam is the one where you have to pay up front for a full tank of petrol. “Return it empty,” they say. And how are we going to do that? Take a length of hose and siphon off the last few litres?

2. Code sharing. An airline spends millions upgrading its fleet, installing the latest inflight entertainment and training its cabin crew in the fine art of hospitality. Then you book a ticket and they shove you on a flight with a “partner airline” because the two carriers have a “code share” agreement. The other airline has rubbish service and ageing aircraft – and there’s nothing you can do about it.

3. Expensive wifi. Some hotels charge up to £20 an hour for wifi access. A few years ago this may not have seemed quite so outrageous, but now that we all know how cheap it is to install broadband and wifi at home, it’s just a bad joke. What next? Hourly charges for air-con?

4. Christmas markets. The months of November and December are notoriously slow for travel companies, so it must have seemed like a cracking idea to start selling short breaks to Christmas markets in Germany and Austria. But hang on a tick. Why spend all that money flying to a damp cold city so that we can buy overpriced chintzy nicknacks that nobody wants? If you really must visit a Christmas market, you’ll now find them in towns and cities across the UK.

5. Petals on the bed. If you’re on honeymoon, it might seem like a charming gesture – the bed strewn with the debris of dead flowers. Maybe the petals will be arranged to spell out “Welcome” or “Love”. But if you’re travelling alone or you’ve just got off a long flight and want a quick nap, it’s a nuisance. We’d prefer a big bunch of fresh flowers in a vase, please.

6. Early ski flights. The golden rule of ski holidays is you never get to ski on arrival day, no matter how early your flight. There’s the long wait at the airport for the transfer coach, the long transfer, the sorting out of the ski pass, and so on. So why do so many tour operators arrange 6am departures, so you have to set the alarm for 3am? Beats us.

7. Plunge pools. Many hotels charge a hefty supplement for a room with a “private pool”. The catch? It’s 6ft long. Sometimes it isn’t even private, as it’s overlooked by passers-by. Who wants a dunk in a bird bath when the beach or a full-size swimming pool beckons?

8. No standard rooms. A few years ago all hotels offered “standard” rooms. You knew what you were getting: a plain room for a fair price. Now even the most run-of-the-mill hotel insists on calling its cheapest category of rooms “deluxe” or “superior”. Superior to what?

9. Milk sachets. We like tea and coffee making facilities, whether we’re staying in a five-star resort hotel, or a roadside Travelodge. Sometimes you don’t want to call room service, you just want to make yourself a quiet cuppa. But who likes tea with UHT milk? How hard would it be for the hotel to put a small quantity of fresh milk in the fridge and replace it daily? Some do, and we salute them.

10. Airport security. Yep, we saved the worst till last. Where to start with airport security? Frankly, it’s a fiasco. But let’s just ask one question: why do they confiscate tweezers, nail clippers, deodorant and lipstick, then sell large glass bottles of duty-free which could swiftly and easily be turned into lethal weapons?

What annoys you about travel? Got a gripe about hotels, airlines, airports or travel companies? Let us know in the comment box below.

Jason Goodwin’s guide to Istanbul

Monday, March 23rd, 2009

Jason Goodwin Bellini CardIstanbulFour Seasons Istanbuljason goodwin

Jason Goodwin is an author with an intimate knowledge and love of Istanbul. His internationally-acclaimed thriller series that began with The Janissary Tree is set in 19th-Century Istanbul. Jason is also the author of Lords of the Horizons: A History of the Ottoman Empire. Here, he reveals his personal guide to Istanbul.

Best restaurant

Hamdi – unavoidable, touristy, delicious. Head upstairs past the dingy VIP rooms to the roof terrace, and revel in grilled meat and salads dressed with pomegranate molasses. The glass roof slides back and forth, according to the weather.  Always a possibility of seeing a Nobel laureate – or a party of visiting Swedes.
Kalcin Sok 17, Tahmis Cad, Eminonu; 90 212 528 0390

Best hotel

The Four Seasons: one of the lovely things about Istanbul is that its prime historical area, Sultanahmet, is also buzzing with very decent cheap hotels. The Four Seasons rises to the challenge of being an expensive hotel in the right place. A stone’s throw from the Blue Mosque and Topkapi Palace, it is an oasis of luxury with uncannily intelligent staff. The rooms are big, the bar is nice and the food is superb.

Best hammam

Designed by the Ottoman Empire’s greatest architect, Sinan, in 1584, the Cemberlitas Hammam at the entrance to the Grand Bazaar is a renaissance temple to cleanliness and relaxation. Men and women steam in separate but identical marble halls. Follow the locals, and spend an afternoon getting awfully clean.

Best shop

You can spend as long as you like in the Grand Bazaar, eating, drinking or even having a bath or a pray between haggling, but you should not miss Egin Tekstil, where absorbent and luxurious hammam towels are soberly designed, pack small and soak up a lot of water. They’ve got great sheets and wraps too. Fixed price. Friendly people. Bliss.
Yaglikçilar Cad. 1, Istanbul 0212/528-2618

Best museum

A thousand years ago, a Russian visitor admitted to Hagia Sophia, the great Byzantine church, reported that he didn’t know if he was on earth or in heaven. The church was already old. In the intervening millennium it has been a mosque, and is now a museum. Go early and avoid the queues: I guarantee it will knock your socks off.

* Jason Goodwin’s most recent book is The Bellini Card. More information here.

Visit Travel Intelligence for more about luxury hotels in Istanbul.

Seychelles fly-drive

Thursday, March 19th, 2009

SeychellesSeychelles duskSeychelles beach

By Mark Hodson, editor of 101 Holidays

The Seychelles is a mega-expensive holiday destination where honeymooners cocoon themselves in five-star hotels, right?

Well, yes. But it is possible to bag a cheap holiday in the Seychelles – and get a ripping experience into the bargain.

Expert Africa has launched a new programme of fly-drive holidays to the Seychelles that allow you to stay in carefully-selected inns and guesthouses, and explore mountains, coast and local villages away from the tourist crowds.

Chris McIntyre, managing director of Expert Africa, says the quality of the accommodation is excellent. “You can drive around the islands and have superb white sand beaches all to yourself,” he said.

I agree. While researching an article about the Seychelles for The Sunday Times, I found a number of small family-run guesthouses with simple welcoming rooms, often right on the beach. Driving around was easy and fun: the roads are good and well signed. And, of course, the beaches are out of this world.

Fly-drive holidays are only possible on the two main islands of Mahe and Praslin. The others are too small.

Prices for a 10-day holiday on Praslin start at just £1,472 pp based on two sharing and including return international flights, accommodation with breakfast, and car hire.

Find out more about Seychelles holidays.

The new Leela Hotel in Delhi. Now, that is ugly

Friday, March 13th, 2009

leela gurgaon delhi

By Mark Hodson, editor of 101 Holidays

This is the new Leela Kempinski Gurgaon in Delhi, and I think it has to be one of the world’s ugliest new hotel buildings.

I’m rather surprised by this. I’m a huge fan of the Leela in Goa, which is a real class act. And India is a country that has come on leaps and bounds in the past few years in terms of hotel design.

So why this concrete-and-smoked-glass monstrosity?

According to the press release, the 320 guest rooms will have wifi, iPod docks and Blu-ray players. And I’m sure the food and service will be superb. But didn’t anyone think twice about the hideous 1980s-style exterior?

Do you know an uglier hotel building? Tell us.