Archive for the ‘Opinion’ Category

Perthshire to Dorset in 17 hours – but 3 cheers for FlyBe

Tuesday, November 30th, 2010

By Catherine Leech, Director, 101 Holidays

I could have flown to Bali and enjoyed a balmy ocean dip before dinner in the time it took me to get from Perthshire to Dorset yesterday (17 hours) but it seems I was one of the luckier ones, not least thanks to the staggeringly impressive service from Flybe.com. My London friends didn’t get into Kings Cross until midnight, after a journey of 19 hours (and then they had to travel on to Bucks and SE London!).

A girly weekend in delightful Glenbuckie House in Comrie, Perthshire was all about long walks in the countryside, fireside gossip, the odd glass of wine, silly games, a bit of (fruitless) cashmere shopping and delicious meals. I can particularly recommend Sunday lunch at Comrie’s Royal Hotel – think charming Scottish hospitality, dreamy haggis, a silver-domed trolley from which Chef carved the finest highland beef, all just for us, and sticky puds.

As the snow fell, we ooh’d and ahh’d at the beautiful scenery and spent two hours on Sunday hiking through a virtual blizzard – all very invigorating but … we had to get back to our various offices and homes (from St Andrews to Beaminster, Dorset) the next morning. Most of us were due to fly out of Edinburgh airport, which was closed virtually all day as it turned out.

We used BBC Radio Scotland, local updates on the telly, various websites via the iPhone (unsatisfactory when you need facts fast in a changing situation) and, most impressive, the AA’s Roadwatch service to get a full picture of our options – with all road routes to Edinburgh closed, they were limited. Finally, the manager of Sixt said we could leave the hire car at Perth railway station – above and beyond the call of duty – and see if we could make it anywhere by train from there. This is how the journey went:

5am

First attempt to get to Edinburgh by car – have to turn back (after snow shovelling) and return to base 2 hours and 8 miles later

9am

Long, slow drive in convoy to Perth (23 miles in 2 hours) with jaw-droppingly beautiful scenery and skiddy roads. Station carpark looks like a giant frozen car smash!

Noon

Train heads towards Edinburgh with 3 of the gang hoping to get to a) the airport b) Leeds by train via York and/or c) anywhere south!

1pm

My train crawls to Glasgow with passengers literally on top of each other – no room to swing a snowflake

3.30pm

My Flybe flight takes off for Manchester

7.30pm

My Flybe flight takes off from Manchester to Exeter

10pm

I finally arrive home in southwest Dorset.

Midnight

The girls’ train arrives at Kings Cross, 12 hours after leaving Perth.

Via email on the iPhone, Flybe did all they could to juggle my flights and keep me posted – special thanks to Stacy in the Call Centre. They shifted me across to the Glasgow flight to Exeter via Manchester – plus, when I emailed them from a frantic cab ride across Glasgow to say I was en route 30 mins from take-off and might be cutting it fine (!), they were waiting for me at the airport, forewarned, and got me and my suitcase on board.

Bouquets to Flybe.com, Sixt Car Rental (Edinburgh Airport), AA Roadwatch service (dial 84322) and the laird of Glenbuckie House (for offering the house for as long as we needed it at no extra charge).

Bali or Scotland? It’s Scotland every time for me, thanks.

Would you book a holiday on your iPhone?

Friday, October 8th, 2010

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By Mark Hodson, Editor, 101 Holidays

How long will it be before we start booking holidays on our smartphones?

Not long, according to the adventure specialist, Exodus, which claims its new iPhone app – to be launched next week – will be the first created by any UK tour operator.*

Exodus says it has already taken bookings on its Facebook page, where it has around 7,000 fans. It believes the iPhone will be used not just to research trips, but to make booking requests.

Sales and Marketing Director Ben Roseveare says the app cost £30,000 to develop but believes it’s money well spent. “We did it because so many of our clients are using mobile devices to access our website. We had 60,000 visits in six months from mobile devices, and four of those people used their phones to make an online booking. We hope the iPhone app will get 10,000 active users in the next six months.”

I’ve been testing a private beta version of the new app and found it impressive. Exodus has put the entire contents of its brochures on the app and made them easily searchable by trip type, destination and departure date – or a combination of all three.

When you find a holiday that takes your fancy, you can read user reviews, browse photos, see how many spaces are left, submit a booking request and get a PDF of the trip notes emailed to your inbox. There’s a list of 10 trips you must do before you die, and a section of late offers.

So far, so predictable. But the app also allows you to leave messages for other travellers booked on the same trip, and – between 8am and 8pm on a weekday – set up a live chat with a travel consultant. Nice touch.

There is also a “Reset your compass” function which displays a random holiday when you shake the phone or swipe an image of a compass. It’s a bit of a gimmick, but fun.

The app is not quite faultless. I found it slow to load, and the forum pages difficult to read on a small screen.

However, this is a bold step by a genuinely innovative travel company and I don’t expect we’ll have to wait long for other tour operators to follow suit with their own versions.

In the future your holiday bookings may be just a swipe away.

* I don’t know of any other tour operator with its own iPhone app, but if you do please leave a comment below. The Exodus app will be available on iTunes from 15 October.

Deal of the Day: save £187 in Miami South Beach

Thursday, September 2nd, 2010

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Holiday details: 5 nights – saving £187pp – in Florida, staying in the trendy Art Deco District of Miami’s South Beach at the 3-star Crest Hotel Suites. Close to Ocean Drive, the boutique hotel is also just one block from the beach.

Price: from £549pp – saving £187pp – room only, based on 2 sharing, including return flights from London Heathrow with British Airways and transfers.

Dates: departs September 22, 2010.

Book with: Jetsave

Deal of the Day: 9 day family tour of Morocco

Wednesday, July 7th, 2010

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Holiday details: 9 days in Morocco – on the Taste of Morocco (Classic) tour – staying at various hotels and Riads, including Les Jardins de la Medina, right in the heart of Marrakech. Enjoy visits to the vibrant souks, the coastal charm of Essaouira and the traditional Berber villages in the foothills of the Atlas Mountains.

Price: from £1,395pp, based on two sharing, including some meals, flights, transfers and sightseeing with English speaking guides. Children aged between 2 and 12 pay from £750pp based on the child sharing an adult room.

Dates: no set departures.

Book with: Bales Worldwide

Deal of the Day: 50% off Arctic Cruise

Thursday, June 10th, 2010

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Holiday details: a rare chance to book a late deal on an Arctic cruise with prices cut by 50%. Spend 8 nights on board the M/S Expedition sailing around Spitsbergen in the Arctic Circle. The largest of the Svalbard archipelago islands, Spitsbergen combines superb coastal scenery with adventure activities and the chance to spot wildlife such as polar bear and walrus.

Price: from £1,280 pp (normally £2,559 pp) based on 2 sharing a twin cabin, on an all-inclusive basis, including the services of an experienced Expedition Leader and transfers. Excluding flights.

Dates: departures July 14, 22, 30 and August 7, 15, 2010.

Book with: Discover The World

Deal of the Day: 3 nights for 2 in Lille

Thursday, May 20th, 2010

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Holiday details: 3 nights in Lille – including 1 free – staying at the impressive 19th Century 4-star Hotel Carlton. Located right in the heart of the city, the hotel is opposite the Opera House, close to the train station and just a short walk to shops, restaurants and museums.

Price: from £450pp – saving £110pp – including 1 free night, B&B, First Class Leisure Select Eurostar and sightseeing guide notes.

Dates: valid all year, Friday arrivals.

Book with: Kirker Holidays

Deal of the Day: save £1,500 on a villa in Mallorca

Friday, May 14th, 2010

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Holiday details: 7 nights at Josefa, a beautiful Mallorcan villa built to resemble a Spanish manor house. Enjoy the extensive gardens, terrace area and swimming pool.

Price: from £7,495 – saving £1,500. This is the total villa rental price based on 8 sharing. The price includes a resident nanny, chef and host who provide all meals for 5.5 days per week. Flights and transfers are extra.

Dates: all dates in June 2010, subject to availability.

Book with: Scott Dunn

BA’s new London City flight is the business

Monday, May 10th, 2010

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By Mark Hodson, editor, 101 Holidays

Flying across the Atlantic was once a glamorous affair. In Diamonds are Forever – one of my favourite Ian Fleming books – James Bond, accompanied by the glamorous Tiffany Case, boarded a BOAC Boeing Stratocruiser for the overnight trip from London to New York. The aircraft made a short stop in Shannon where passengers were served steak and champagne followed by Irish coffee. On the lower deck of the Stratocruiser there was a cocktail lounge. Ah, those were the days.

By coincidence, the new British Airways business-only flights from London City to New York also stop en route in Shannon. This is because the runway at London City isn’t long enough to allow an Airbus A318 to take off with a full tank of fuel. But what at first appears to be a snag turns out to be an advantage, because – as the aircraft is refuelled in Shannon – passengers can quickly clear US immigration, landing at New York’s JFK airport as domestic passengers.

And the similarities don’t end there, as these twice-daily flights go some way to restoring the allure and exclusivity of trans-Atlantic flying. It’s not a complete return to the 1950s. You can’t smoke on board, as Bond did, or stash a pistol in your hand luggage, but you do get something even more valuable: acres of personal space.

The route – which was launched late last year – is operated by a brace of new aircraft fitted out with 32 forward-facing Club class flat bed seats. Typically, the A318 flies with about 100 economy seats.

Last week I put the service through its paces as a guest of British Airways, leaving London City at 4pm, stopping for just 25 minutes in Shannon and arriving at JFK at about 8pm local time. I was also testing another interesting feature of the aircraft – the ability to surf the internet and send and receive text messages from the air.

London City is by far the most pleasant of the capital’s airports: small, efficient and recently revamped. BA has a small dedicated lounge for the New York service and from there it’s a short walk across the asphalt to the waiting aircraft. We touched down in Shannon in less than an hour and headed straight to US immigration.

It’s not unusual to wait for more than an hour in a queue at JFK then to be given the third degree by an insolent, bullying immigration officer. At Shannon there was no queue and the staff – most of whom have lived in Ireland in many years – were helpful and friendly. Extraordinary.

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Back in the air we rose to 10,000ft where a light in the ceiling indicated the OnAir system had been switched on. I tried to get online with my laptop with no success – apparently, a dongle is required. But I could use my iPhone, and this worked just fine. I was able to send and receive texts, surf the web and send Twitter updates. My BA minder even managed to get the BBC1 Six O’Clock News on his iPhone.

However, there’s a catch: the data roaming charges, at £6 per MB, are eye-wateringly expensive. For the cost of streaming a two-hour movie you could probably fly the cast over from LA to act the whole thing out in your living room.

Not all passengers will be overly troubled by the cost of calls. The service is mostly used by high-end bankers, lawyers and businesspeople, some of whom use it to commute regularly between the two cities. The cabin crew – who were supremely friendly and efficient – know many of their regulars by name.

When BA retired its Concorde fleet, it shelved the flight numbers: BA 001, 002, 003 and 004. Interestingly, it has given those codes to the new flights from London City, suggesting it considers it an equivalent service.

It isn’t. The new service is relaxing and sophisticated but lacks the glamour and visceral thrill of Concorde. The inflight dining on my flight was good, but not exciting: comfort food for executives rather than a celebratory feast. Still, the greatest luxury is space. While Concorde was notoriously cramped (and noisy), this new service allows passengers to stretch out and snooze on a wide flat bed.

A fully flexible return fare on the London City route costs around £4,000 – about 5% more than the regular BA Club class fare to New York. But if you’re happy to fly on fixed dates – as most holidaymakers are – you can get a return for about £2,000. If you can afford it, it’s a good deal.

6 things to do in New York City

Friday, May 7th, 2010

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By Mark Hodson, editor, 101 Holidays

I’m just back from New York on a trip organised by British Airways to promote their new business-only flights from London City. It’s a cracking service, which I’ll review in a future blog post. In the meantime, here are six great discoveries I made in New York City – some you may know, some you may not.

I’d been to New York many times over the years, but never paid much attention to the Rockefeller Centre, a series of 1930s buildings between 48th and 51st Streets bookmarked by Fifth and Sixth Avenues. At its heart is the 70-storey GE building which has an elegant rooftop renovated in 2005. Known as Top of the Rock, it offers thrilling 360-degree views of the city (see above, left), including the whole of Central Park. Less busy than the Empire State Building, it’s well worth the $21 entry fee. While you’re there, make sure you explore the surrounding buildings – an attractive parade of cafes, shops and an ice rink all richly adorned with Art Deco detail.

We all love an authentic 1950s-style diner, but I didn’t expect to find one in trendy Tribeca. The Square Diner at 33 Leonard Street (near Franklin Street Subway, just a few blocks south of Soho) is a proper throwback with aluminium walls, vinyl bench seats and a lengthy menu of American classics mixed up with a few Greek dishes (it’s run by a brusque but very sweet Greek lady). The interior is suitably atmospheric and there are plenty of tables outside where you can soak up the sun and people-watch. Go for a blow-out breakfast or the lunch special: a soup and sandwich for just $9.75, drink included.

I’ve always used Time Out guides when exploring cities, and now their iPhone apps are whipping the backsides of the opposition. Time Out’s New York iPhone app is aimed at locals, rather than tourists, and it’s packed with solid, up-to-the-minute recommendations of where to eat, drink and party. You can search by neighbourhood, cuisine or price – or a combination of all three. You can save entries to a list of favourites and see a list of critics’ picks. The maps are so good that you can use them instead of a paper map (so you don’t look like a tourist) and you can use all the info without incurring roaming charges. Best of all, it’s completely free. Indispensable.

What do you with an abandoned railway line raised on huge steel girders above the streets of West Manhattan? Why, turn it into New York’s newest and most innovative park, of course. The High Line (pictured above right) is an ingenious idea, turning an eyesore into a delightful leafy promenade that takes you from the trendy Meatpacking District up to West 20th Street. It’s still being built with a second section due to open shortly and eventually it will go all the way up to 34th Street. This is not New York’s prettiest neighbourhood, but the concrete walkway is beautifully maintained with stretches of the original track still visible, benches and chairs, art installations, well-tended gardens and viewpoints across the Hudson River. Climb the stairway at the western end of Gansevoort Street. The nearest Subway is 14th Street and Sixth Avenue.

What’s the perfect location to stay in New York? I’ve been all over but I prefer Downtown. This time I was a guest of the Soho Grand Hotel on West Broadway close to Canal Street. It’s handy for the shops, bars and cafes of Soho and has a Subway stop next door that will get you to points across the city. It’s a stylish renovation of a historic industrial building, the bar is abuzz with beautiful people and there’s always a chance you’ll bump into a celeb in the lobby. Room start at around $399. Not cheap, but not overpriced either.

With the help of my Time Out app, I managed to eat at some excellent-but-cheap breakfast and lunch spots. But you can’t slum it all the time. And if there’s one place to go for a blowout, it’s Buddakan in the Meatpacking District. Similar in style to London’s Hakkasan, it’s an ultra-hip bar and restaurant serving some of the best Chinese food in town. The interior is bold and colourful with a series of high-ceilinged rooms and the usual retinue of gorgeous waiting staff dressed head to foot in black. It’s the sort of place where the food can be disappointing, but it was anything but. Dim sum, noodles, rice dishes, pork and fish were all outstanding and – at around $12 to $24 for a main course – good value for money. Whatever you do, you must try the tuna tartare spring rolls.

Deal of the Day: free flights to in:spa health retreat

Wednesday, April 28th, 2010

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Holiday details: 7 nights – including free flights – staying in a beautiful chateau in the South of France on an in:spa luxury health and fitness retreat. The chateau is located just outside the village of Cotignac amongst 200 hectares of olive groves and hills. It boasts a tennis court and a 30m swimming pool surrounded by gardens.

Price: from £1,795, all-inclusive, based on 2 people sharing, free flights (subject to availability), airport transfers. The price of the retreat includes all meals and drinks, yoga classes, hiking, group circuit training, a personal nutrition consultation, a personal training session and two massages.

Dates: departures May 26 to June 2, 2010, August 4 to 11, 2010 and October 6 to 13, 2010. Book before May 12, 2010 to qualify for the free flights.

Book with: in:spa retreats. More details on its Facebook page.

Deal of the Day: free night at Richard Branson’s Ulusaba

Tuesday, April 27th, 2010

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Holiday details: 4 nights – including one free – at Sir Richard Branson’s Ulusaba Private Game Reserve in the Sabi Sand Game Reserve of South Africa. Located beneath a canopy of trees, rooms offer a birds eye view of passing wildlife, rope bridges to cross between them, and some have a private plunge pool.

Price: from £419pp (ZAR 4,750) per night, all-inclusive, based on 2 people sharing a treehouse-style Safari Lodge. The price includes twice daily game drives, high quality wines and champagne. Applicable when booking 4 nights (for the price of 3), 5 nights (for the price of 4) or 7 nights (for the price of 6).

Dates: departures until June 10, 2010.

Book with: Ulusaba Private Game Reserve.

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Deal of the Day: free nights in Madagascar for women

Thursday, April 22nd, 2010

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Holiday details: 4 nights in northwest Madagascar staying in one of the 8 bungalows at the Tsara Komba Loge on the peaceful island of Nosy Komba. Wander the lodge gardens or experience the delights of this road free island with a dip in the sea, a spot of sunbathing on one of the many beaches or a hike through the tropical woodland.

Price: from £983 – including a ‘Happy Woman’ offer of free accommodation for female travellers – based on two sharing (one guest female), full board. Excludes flights and transfers and tourist tax.

Dates: departures between May 1 and July 15, 2010.

Book with: Reef and Rainforest Tours. Please enquire by phone or email.

Why travel websites need to invest in photography

Wednesday, April 21st, 2010

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By Mark Hodson, editor, 101 Holidays

Before the internet, people used to book holidays on the high street (imagine!). We’d pop into our friendly local travel agent, pick up a bundle of brochures then return a few days later to pay a deposit. Actually, large numbers of people still do this.

Then along came travel websites, complete with search boxes, live prices and (sometimes) online booking. Most travel companies love the web because they don’t need to spend a fortune on printing expensive brochures. But it turns out that the public aren’t so chuffed.

At yesterday’s Travolution Summit, a one-day conference in London about online travel, several speakers highlighted the fact that users of travel websites want to see more glossy pics – just like in those old brochures.

Giles Longhurst, director of the publisher Frommer’s Unlimited, presented the findings of a survey that showed – among other things – what users dislike about travel websites. The most common complaint: insufficient pictures. (You can download the full report here.)

frommers-pixAnother speaker who highlighted the importance of photos on travel sites was Jim Cruickshank, director of product management at the Microsoft-owned search engine, Bing.

Cruickshank reported that while 80% of people say they are satisfied with search engines, only 30% are happy with how the results are presented. He predicted a “radical” change, particularly in travel, where he promised a “huge focus” on “deepening the experience”.

“Users are fnding travel searches particularly difficult. We need to change up the search experience, to help people cut through the cacophony of search results. Currently it’s all about pages of blue links,” he told the audience.

Top of Cruickshank’s list of proposed changes: more images.

Bing has already experimented publicly with Visual Search (see below) although the Travel section is a bit skinny. The aim, says Cruickshank, is for users to be able to “search travel destination by images”.

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Funnily, that’s exactly what we’ve been doing at 101 Holidays, albeit in a simpler form. Our original homepage – designed by the very talented Gary Homewood – was intended to capture the fun of flicking through a travel brochure.

But the problem for travel websites is the dearth of decent travel photographs. Many tour operators, hoteliers and tourist boards seem reluctant to invest in professional photographers. A company might spend tens of thousands of pounds on building on a new website, but leave nothing in the budget for those all-important images. Meanwhile, travel photographers are giving up the profession because they can’t make a living out of it.

Something’s wrong. Perhaps we need to recognise the simple, vital pleasure of looking at a beautiful photograph, and how that connects us with the travel experience.

Deal of the Day: Save £750 at boutique hotel in Turkey

Thursday, March 11th, 2010

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Holiday details: 7 nights in Turkey at the Dionysos Estate boutique hotel. It overlooks a quiet bay on the Lycian coast, with beach club, spa, infinity pool and breathtaking views.

Price: from £450 pp including a day’s gulet cruise – saving £750 pp – based on 2 adults, B&B with flights and transfers.

Dates: departs Heathrow April 24.

Book with: Exclusive Escapes.

Would you visit Madeira after the floods?

Friday, February 26th, 2010

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Is now a good time to visit Madeira – so soon after the devastating flash floods and mudslides that killed at least 42 people?

Media reports suggest that the Portuguese island is still struggling to return to normality. This BBC video shows the extent of the damage just 20 minutes outside the capital, Funchal.

But travel companies that know the island well say the main tourist areas have not been badly affected – and that local people are desperate for visitors to return.

John Dixon, Managing Director of Prestige Holidays, which has been operating in Madeira for more than 20 years, said today: “The island is quickly returning to normality. Most hotels are unaffected, flights are operating, main roads are open and the phone network and internet are fine. The clear-up operation has been extensive and almost every area that a tourist would want to visit is open for business.”

Dixon said his clients were not evacuated following the storms, and those with existing bookings are arriving safely. “We had 24 clients on the island and all of them were safe,” he said. “None of the hotels that we use were affected.”

Dixon urges British tourists not to abandon Madeira. “I appreciate that it’s a sensitive time to travel and that some clients have concerns about islanders who may be in mourning. However, the message is loud and clear from the islanders and tourism authorities. They need and welcome UK visitors.

“The worse thing for Madeira would be if people were to stop or postpone travelling to the island. Go to the island – you will have a great time, a warm welcome and you will be helping the islanders out.”

What do you think? Would you travel to Madeira now to support the island, or do you consider it insensitive? Please leave a comment below.